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Systems & Technology Consulting
Design, implement, and improve systems that actually fit the way teams work.
This often includes:
CRM strategy, implementation, and cleanup (Salesforce and beyond)
Business process mapping and workflow design
Requirements gathering and translation between technical and non-technical teams
Data structure, reporting, and usability improvements
Evaluating tools, integrations, and long-term system direction
Strategy & Organizational Design
Support leaders as they clarify direction and turn vision into something operational.
This work might look like:
Translating big goals into concrete plans and priorities
Designing team structures, roles, and responsibilities
Identifying where systems, culture, or process are misaligned
Supporting leaders through moments of growth, transition, or uncertainty
Change Management & Adoption
Help teams move through change with clarity, care, and momentum.
I work alongside teams during moments of change to:
Support communication, training, and rollout planning
Surface resistance, confusion, or fatigue early
Design adoption strategies that respect people’s capacity
Help leaders direct change with clarity and care
Hospitality Consulting
Bring structure and clarity to guest-facing businesses without losing soul.
Because I run these kinds of businesses myself, this work is deeply practical.
It often includes:
Systems for bookings, operations, and guest communication
Workflow design for cleaning, maintenance, and turnover
Experience design from arrival to departure
Strategic guidance on scaling without losing soul
a typical engagement
Most engagements take one of a few shapes:
Project-based — a defined system, strategy, or transition
Advisory / Retainer — ongoing thought partnership and support
Short-term Intensives — focused clarity over a defined window
After an initial conversation, I’ll propose a clear scope, timeline, and fee—no surprises, no upsells.
I’m always happy to talk openly about budget constraints early on. If I’m not the right fit, I’ll say so and when possible, I’ll help point you toward someone who might be.
Who This Is For
This work is a good fit if you:
care about building systems that people actually want to use
value thoughtful process over quick fixes
are navigating growth, transition, or complexity
want a partner who can move between strategy and execution
are open to honest conversation and collaboration
understand that good strategy takes time, attention, and trust
You don’t need to have everything figured out. You do need to be willing to engage.
Who This Is NOT For
This work may not be a good fit if you:
are looking for the cheapest option
want someone to “just build it” without understanding the people involved
expect overnight transformation or silver bullets
are unwilling to involve real users in the process
see systems work as purely technical, not human
need a large team or 24/7 availability
There’s no judgment here—just honesty. Different moments call for different kinds of support.
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